**Christmas merchandise purchased from November 15th to December 30th can be exchanged up to January 25th
Orders are processed rather quickly and it may have already
been shipped. But we do allow a 6-hour
window for cancellation
from the time you placed your order. However, if you are canceling
your order after the 6 hours and it has not been shipped, there
is a $25 cancellation fee.
Here below are some typical questions we summarized from the communications
with our customers:
What
payment options do I have?
Payment methods: Pay Pal or Money Order/Cashiers Check,
Visa/MasterCard, American Express Other
Store ship-to locations:
World-Wide, CANADA :$25 and the rest $45
PLEASE
MAKE THE CHECKS TO
MensUSA
11517 Santa monica Blvd.
Los Angeles, CA 90025
[email protected]
If you have further
questions, you may contact us in the following ways:
E-mail us:
[email protected]
Call us at: 1-310-801-5802
Our business hours are 7 days a week from 10:00am to
10:00pm PST
Q: Is it safe to use my credit card/ debit card on your
site?
A: Shopping at MensUSA.com is safe. Every credit card purchase
you make at MensUSA.com is backed by the MensUSA.com Safe Shopping
Guarantee, and our site is protected by SSL encryption technology.
Q: What is the status of my order?
A: Your order status will be available 48 hours after your order
has been placed, by simply by emailing the tracking # to you.
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, and American
Express and Cahsier checks and checks for all orders.
Q: Do you ship to addresses outside the United States?
A: We ship to all US States and Territories, Canada, and most international countries. International Shipping is $50 for the first suit and $15 per each additional item. Delivery times take up to 14 Days.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses.
Please allow additional time for orders shipped to these addresses.
Q: When placing
an order I get an error message stating that there has been
an authorization failure. What went wrong?
A: Please double check the credit card number and expiration
date on your card. Also, please be aware that we currently accept
Visa, MasterCard, Discover, and American Express for credit
card payment.
Q: Do you do back orders?
A: MensUSA.com does not do back orders. If an item is out of
stock we will notify you as soon as possible and ask if you
would like a replacement item. Out of stock orders will be cancelled
unless a replacement item is requested.
Q: Do you have a catalog?
A: Currently, we have a 'virtual' catalog. All our product is
online, we do not have a physical catalog.
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shopping features at MensUSA.com.
Q: How do I know my suits size?
If you are unsure of your Suits or Shirt or Shoe size, you can
cilicks Measuring Info.
Q: Can I Visit your store?
Our Los Angeles Store located at:
11517 Santa monica Blvd.
Los Angeles, CA 90025
Q: What is your hours?
Monday: Wednesday: 10:15am-6:50pm.
Thursday and Friday : 10:00am-5:00pm
Sat: 10 a.m. - 5:45 p.m.
Sun: 11 a.m - 5 p.m.
Q: Can i Buy Wholesale?
Yes, Once you ready to place the order and you have the sizes
and colors ready give us a call.
(Please Press Line 4 and Ask For Leonardo Valentino )
Q: I wear a 44R
jacket, and 34” waist pants. I looked at your store, and
noticed all your 44R jackets come with 38” pants waist.
Can I have 44R jacket with 34” waist pants?
A: No, currently we could not sell jacket pants
separate. All the suits in this store come with fixed
jacket pants drop. Size 36 to 46 jacket come with 6”
drop (e.g. jacket 42, pants waist 36”); Size 48 jacket
comes with 5” drop (e.g. jacket 48, pants 43”); Size 50
to 54 come with 4” drop (e.g. jacket 52, pants 48”
Q: Can I return the
suit I purchased if I am not satisfied with it and how
to do it?
A: Yes. The suit must be in its original condition
with tags attached. You must notify the seller at
[email protected]
and return the suit within 7 days after you receive the
suit. When you return, please include the original
packing slip and include a note that you would like to
return it, and return to our company address in the item
description page of the listing. Refund will be made
within 7 business days after returned item is received.
The Seller is not responsible for any missing or damaged
package so we suggest you would use a method that would
provide tracking and insurance options (e.g. USPS
priority or UPS ground).
Q: Can I exchange for
a different size or item if it’s not fit or if I do not
like it, and how to do it?
A: Yes. As described in the return question above,
the suit must be in its original condition with tags
attached + $25 check under our company name. You must
notify the seller and return the suit within 7 days
after you receive the suit. When you return the package,
please include the original packing slip and include a
note that you would like to exchange for a different
size or item, and return to our company address in the
item description page of the listing. Exchange will be
made within 7 business days after returned item is
received. Again, the Seller is not responsible for any
missing or damaged package so we suggest you would use a
method that would provide tracking and insurance options
(e.g. USPS priority or UPS ground). As a common
practice, the Buyer will pay his own shipping charge to
send the item back to the Seller; the Seller will send
the replacement at the Seller’s expense by UPS ground.
Q: What Is Your
Shipping Policy?
A: We do not believe in stuffing expensive garments
into mail bags and sending them out with a stamp. We
believe our items are expensive, high quality garments
and deserve to be treated well and shipped with care.
This is why we use new boxes and every items is placed
in new 2mil thick ziplock plastic bags to protect it
during it's journey. We send most of our items out by
UPS with tracking. If shipping to a PO box USPS will be
used and for some lighter weight items (under $5.95
S&H). We reserve the right to choose which mailing
service we will use. One can expect to receive your
package within 2-7 business days, but it ultimately
depends on the time and day of your payment and on the
service of UPS.
All payments must be received before items can be
shipped. All items listed are in stock but occasionally
we use drop-shippers. We normally ship packages out
every weekday morning after 12 noon so often your
purchase will ship within 12 hours or less! If you need
your package sent out any quicker. Please email us to
let us know and we will do our best to accommodate you.
Special request must be made by email, be very specific
and will require a verification from us that we agree.
Please do not make any assumptions about our service we
will always respond kindly to all emails and requests.
Q. WHAT IS YOUR %100
Money Back Guarantee:
A: we want your online shopping experience to be RISK FREE.
With our hassle-free return policy, if you are not completely
satisfied with your purchase, simply ship the item back to us
in its original, unused condition (including all original packaging
and tags) within 7 days for a full refund, less shipping costs.
Please email our customer service department at [email protected]
for a return authorization number prior to shipping the item
back.
With our
hassle-free return, we want your online shopping
experience to be risk free. Typical delivery
time for domestic orders shipped to a United States
address is 1-7 business days. We believe that if
we give our customers a great shopping experience,
then growth in sales will eventually come on their
own. So rather than focusing on maximizing profits,
we focus on maximizing the service that we provide. All of our
merchandise is always first quality, 100% authentic
and brand new. We do not offer factory irregulars or
second-hand goods. If you are not 100%
satisfied with the quality, fit or fabric your can
return it for a full refund!!!!
We promise to make your
experience buying from us as pleasant as possible. We
treat our customers the way we would like to be treated
and only sell quality items that we would buy for
ourselves. We believe that good communication is the key
to successful transaction and always email our customers
to confirm your payment was received and most items are
shipped same day. |