Help / FAQ
HELP DESK
Q: How do I know my suits size?
A: If you are unsure of your Suits or Shirt or Shoe size, you can click
Measuring Info page.
Q: What is the status of my order?
A: Your order status will be available 48 hours after your order has been placed. Tracking information will be e-mailed to the address provided on your order. If we have any questions regarding your order, we will email you..
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, and American Express, Western Union, Cashiers checks, and personal checks for all orders. Please make checks to: MensUSA - 11517 Santa Monica Blvd, Los Angeles, CA 90025
Q: How do I send a payment via Western Union?
A: Please see form and full instructions to place an order using
Western Union.
Q: Is it safe to use my credit card/ debit card on your site?>
A: Shopping at MensUSA.com is safe. Every credit card purchase you make at MensUSA.com is backed by the MensUSA.com Safe Shopping Guarantee, and our site is protected by SSL encryption technology.
Q: Do you ship to addresses outside the United States?
A: Yes, see below for our minimums and shipping cost for international orders:
CANADA - minimum order $139, shipping $25 + $10 for each additional item
EUROPE - minimum order $149, shipping $60 + $10 for each additional item
Australia - minimum order $300, shipping $55 + $10 for each additional item
Africa - minimum order $500, shipping $55 + $10 for each additional item
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Please make sure that the shipping and billing information is correct. If you are having any further difficulties please contact us.
Q: Can I cancel my order?
A: We process orders very quickly at MensUSA, however we do allow a 6 hour window for cancellation from the time your order was placed. If you are cancel your order after this 6 hour period and it has not been shipped, there is a cancellation fee of $25
Q: Do you do back orders?
A: MensUSA.com does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Q: Do you have a catalog?
A: Currently, we have a 'virtual' catalog. All our product is online, we do not have a physical catalog.
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Q: Can I visit your store?
A: Yes! Our Los Angeles store located at:
11517 Santa Monica Blvd.
Los Angeles, CA 90025
Q: What are your hours?
A: Monday: Wednesday: 10:15am-5:45pm
Thursday and Friday : 10:00am-5:00pm.
Saturday: 10:00am-4:45pm
Sunday: 11:00am-4:00pm
Q: Can I Buy Wholesale?
A: Yes, once you are ready to place the order and you have the sizes and colors ready, give us a call.
Q: I wear a 44R jacket, and 34" waist pants. I looked at your store, and noticed all your 44R jackets come with 38" pants waist. Can I have 44R jacket with 34" waist pants?
A: No, currently we could not sell jackets and pants separate. All the suits in this store come with a fixed jacket pants drop. Size 36 to 46 jacket come with 6" drop (e.g. jacket 42, pants waist 36"); Size 48 jacket comes with 5" drop (e.g. jacket 48, pants 43"); Size 50 to 54 come with 4" drop (e.g. jacket 52, pants 48".
RETURNS & EXCHANGES
Q: Can I return the suit I purchased if I am not satisfied with it and how to do it?
A: Yes. Returns are allowed withing 15 days of receipt of purchase. You must notify us at
[email protected] and receive an RMA#. When returning, please include the original packing slip and include a note that you would like to return it, and return to our company address in the item description page of the listing. Refund will be made within 7 business days after returned item is received. Depending on the reason for the return, a restocking fee may be applied. The suit must be in its original condition with tags attached. The Seller is not responsible for any missing or damaged package so we suggest you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground).
Q: Can I exchange for a different size or item if it doesn't fit or if I do not like it?
A: Yes. As described in the return question above, the suit must be in its original condition with tags attached and a $25 check/money order/credit card authorization (for return shipping, processing, and handling). You must notify MensUSA and return the suit within 15 days after you receive the item. When you return the package, please include the original packing slip and a note that you would like to exchange for a different size or item, and return to our company address in the item description page of the listing. Exchange will be made within 7 business days after returned item is received. Again, the MensUSA is not responsible for any missing or damaged packages, so we suggest you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground). As a common practice, the buyer will pay his own shipping charge to send the item back to the seller; the seller will send the replacement by UPS ground.
Q. WHAT IS YOUR 100% Money Back Guarantee:
A: We want your online shopping experience to be RISK FREE. With our hassle-free return policy, if you are not completely satisfied with your purchase, simply ship the item back to us in its original, unused condition (including all original packaging and tags) within 15 days for a full refund, less shipping and handling costs. Please email our customer service department at
[email protected] for a return authorization number prior to shipping the item back.
- With our hassle-free return, we want your online shopping experience to be risk free.
- Typical delivery time for domestic orders shipped to a United States address is 1-7 business days.
- We believe that if we give our customers a great shopping experience, then our business will eventually grow on its own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
- All of our merchandise is always first quality, 100% authentic and brand new. We do not offer factory irregulars or second-hand goods.
- If you are not 100% satisfied with the quality, fit or fabric your can return it for a full refund!!!!
We promise to make your experience buying from us as pleasant as possible. We treat our customers the way we would like to be treated and only sell quality items that we would buy for ourselves. We believe that good communication is the key to successful transactions and always email our customers to confirm payment was received, most items are shipped same day.