PLEASE E-MAIL US YOUR CONCERNS FIRST, BEFORE YOU CALL OUR SUPPORT LINE, THIS WAY WE CAN BETTER AND MORE EFFICIENTLY SERVE YOU.
You can also visit our Los Angeles store at:
MensUSA.com - 888-784-8872
11517 Santa Monica Boulevard
Los Angeles, CA 90025
Monday and Friday : 9:00am-4:00pm PST
Saturday : 9:00am-5:30pm PST
Sunday: Closed
No Need To Call! E-mail is always the fastest and most efficient way to contact us. We answer e-mails in an average of 5 - 8 business hours.
Fill out the information below, or e-mail us at [email protected] with "Tracking Request" in the subject and we will answer you shortly with updated information regarding your shipment.
Need help with an order you have already received?
No Need To Call! E-mail is always the fastest and most efficient way to contact us. We answer e-mails in an average of 5 - 8 business hours.
Fill out the information below, or e-mail us at [email protected] with "Regarding My Shipment" in the subject line. Please include the following information that matches the original purchase including: email address, first name, last name, zip code, and phone number. Also tell us when the item was delivered to you and the issue you have with your order. This information will help us solve any issues promptly.
Sizing Questions?
For detailed information about what size will work best for you, please visit our Measuring Information. More extensive sizing questions are best handled by emailing us at [email protected]. If reffering to a particular item, please include the product name or SKU number located on the product page.
Customer Service Help Line:
Our support line is available Monday-Saturday from 10:00am-7:30pm PST and 11:00am-5:00pm Sunday by calling 844-650-3963
Please feel free to take a look at our Feedback page, and buy with confidence!!!
"Serving the following neighborhoods: West Hills, Chatsworth, Porter Ranch, Granada Hills, Sylmar, San Fernando, Pacoima, Sun Valley, Lakeview Terrace, Shadow Hills, Sunland, Tujunga, Mission Hills, Arleta, North Hollywood, Toluca Lake, Studio City, Valley Village, Valley Glen, Van Nuys, Sherman Oaks, Encino, Lake Balboa, Panorama City, North Hills, Northridge , Reseda, Tarzana, Woodland Hills, Winnetka, Canoga Park, Pacific Palisades, Brenwood, Bel Air,, Beverly Crest, Hollywood, Griffith Park, Los Feliz, Atwater Village, Silverlake, Glassell Park, Eagle Rock, Highland Park, El Sereno, Montecito Heights, Mount Washington, Echo Park, Elysian Park, Lincoln Heights, Boyle Heights, Central City, Westlake, Pico Union, Korea Town, Mid Wilshire, Mid City, Beverly Hills, Westwood, West Los Angeles, Sawtelle, Santa Monica, Venice, Mar Vista, Palms, Playa Vista, Playa Del Rey, Westchester, Lax, Culver City, Baldwin Hills, View Park, Hyde Park, Lemert Park, Crenshaw, West Adams, South Los Angeles, South Central, Watts, Compton, Long Beach.
HELP DESK
Q: Is it safe to use my credit card/ debit card on your site?
A: Shopping at MensUSA.com is safe. Every credit card purchase you make at MensUSA.com is backed by the MensUSA.com Safe Shopping Guarantee, and our site is protected by SSL encryption technology.
Q: What is the status of my order?
A: Your order status will be available 48 hours after your order has been placed. Tracking information will be e-mailed to the address provided on your order. If we have any questions regarding your order, we will e-mail you.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover, American Express, cashiers checks, and personal checks.
Q: Do you ship to addresses outside the United States?
A: Yes
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: What do you charge for standard shipping an order?
A: All orders shipped to within the United States will be charged a flat shipping rate of $10. APO and FPO orders will be charged $25
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Please make sure that the shipping and billing information is correct. If you are having any further difficulties please contact us.
Q: What if my items is back ordered?
A: If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. You order can be processed with the replacement item, or cancelled.
Q: Do you have a catalog?
A: Currently, we have a 'virtual' catalog. All our product is online, we do not have a physical catalog.
Q: How do I know my suit size?
If you are unsure of your suit, shirt, or shoe size please visit our Measuring Info page.
Q: Can I visit your store?
Yes! Our Los Angeles store located at:
11517 Santa Monica Blvd.
Los Angeles, CA 90025
Q: What are your hours?
Q: Can I Buy Wholesale?
Yes, once you are ready to place the order and you have the sizes and colors ready, give us a call.